- Must have strong knowledge of Nutanix Hyper-Converged Infrastructure (HCI) and VMware virtual environments.
- Proven hands-on experience with Nutanix networking, including network configuration and troubleshooting.
- Solid experience managing Nutanix storage containers, including creation, optimization, and maintenance.
- Hands-on expertise in Nutanix AOS (Acropolis OS) and AHV (Acropolis Hypervisor).
- Demonstrated experience performing AOS and AHV upgrades and patching in production environments.
- Strong hands-on experience in virtual machine (VM) migration between Nutanix clusters, ensuring minimal downtime and data integrity.
- Co-ordinate with customers / other teams/vendors in resolving requests and incidents.
- Providing support for BAU activities for 24*7
- Adhering to the ITIL Process
- Strong communication skills with an ability to communicate with customers across geographies
- Collaboration: Collaborate with other IT teams, including system administrators, security professionals, and application developers.
- Must possess L3-level expertise in VMware domains, including advanced troubleshooting and escalation handling.
- Robust experience in vendor case management and follow-ups, including working with VMware Support (SR lifecycle, logs, RCA).
- Hands-on experience with offline and online VM migration between two VMware clusters (vMotion / cold migration).
- Proven experience performing ESXi host patching and upgrades in production environments.
- Hands-on expertise in vCenter Server patching and upgrades, including pre-checks, rollback planning, and post-validation.