Senior Sales Operations

Role Overview

We are looking for an experienced Senior Sales Operations skilled with 5-10 years of experience to support and strengthen the Sales & Business Development function at EcomEx.

The candidate will be responsible for managing sales operations, CRM processes, sales reporting, pipeline tracking, forecasting, performance analysis, and coordination between the sales team and internal departments.

Key Responsibilities

- Manage day-to-day Sales Operations activities and ensure smooth functioning of the sales process.
- Maintain and monitor the sales pipeline, leads, opportunities, and customer data in CRM systems.
- Ensure accurate and timely updating of CRM records by the Sales & Business Development team.
- Prepare daily, weekly, and monthly sales MIS reports and performance dashboards.
- Track sales targets, achievements, conversion rates, revenue, and shipment volumes.
- Monitor lead generation, lead allocation, follow-ups, opportunities, and closures.
- Prepare regular sales forecasts based on pipeline and sales performance.
- Analyze sales data to identify gaps, trends, opportunities, and areas for improvement.
- Track individual and team performance against monthly and quarterly targets.
- Coordinate with Sales, Business Development, Operations, Finance, and Customer Support teams.
- Support the sales team with customer data, reports, presentations, proposals, and other sales-related information.
- Monitor the complete sales cycle from Lead Generation Opportunity Negotiation Closure Customer Onboarding.
- Track pending leads, proposals, negotiations, and customer onboarding activities.
- Develop and maintain sales processes, SOPs, reporting formats, and operational workflows.
- Identify gaps in existing sales processes and recommend improvements to increase productivity.
- Maintain accurate databases of B2B customers, e-commerce sellers, D2C brands, retailers, enterprises, and prospects.




- Support management with sales analysis and data-driven insights.
- Monitor sales team activity, productivity, and adherence to defined processes.
- Assist in preparing management presentations, business reviews, and monthly sales performance reports.
- Coordinate with internal teams to ensure smooth customer onboarding and service delivery.

Key KPIs
- Sales target achievement tracking
- Revenue & shipment volume reporting
- Sales pipeline accuracy
- Lead-to-opportunity conversion
- Opportunity-to-closure conversion
- CRM data accuracy
- Sales forecast accuracy
- Sales MIS & reporting efficiency
- Team productivity tracking
- Customer onboarding tracking
- Process adherence
- Sales operations efficiency

Required Skills & Experience
- 5-10 years of experience in Sales Operations, Sales Coordination, Business Development Operations, MIS, or related functions.
- Strong understanding of B2B sales processes and sales operations.
- Experience managing CRM systems and sales databases.
- Strong knowledge of pipeline management, sales forecasting, MIS, and reporting.
- Excellent analytical and data interpretation skills.
- Strong proficiency in MS Excel / Google Sheets and reporting.
- Ability to prepare dashboards, sales reports, and management presentations.
- Strong coordination skills with Sales, Operations, Finance, and Customer Support teams.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Ability to identify process gaps and implement operational improvements.
- Strong attention to detail and accuracy.
- Ability to work with senior management and provide meaningful sales insights.
- Highly proactive, process-oriented, and result-driven approach.

Preferred Industry Experience Experience in Logistics, Courier, E-commerce, D2C, Supply Chain, Fulfillment, Marketplace, SaaS, Technology, Retail, or B2B services will be preferred. Role & responsibilities

Preferred candidate profile

📌 Walk-in || Senior Sales Operations (Hyderabad)
🏢 Ecomex Infotech
📍 Hyderabad