- Reply to clients queries via email /phone in a timely and orderly fashion.
- Ensure compliance & regulations of policies with all RMC/ Clients companies
- Coordinating with various departments & external vendors.
- Prepare itineraries with vendors.
- Make appointments with various schools, hospitals, clubs, etc for the clients.
- Monitor, track and report the entire program until closure.
- Timely follow-up with the clients/vendors on emails/calls
- Prepare daily and weekly reports.
- Maintain internal MIS and Trackers
Conduct Programs
- Conduct Mobility Operations
- Execute delivery of all relocation services, including; relocation policy counseling, Move management – City orientation, home search, School search assistance, temporary accommodation, immigration & household goods transportation.
- Responsible for delivery of services in accordance with IOS service policy. Identify and implement process and suggest improvements related to relocation service delivery
- Ensure compliance & regulations of policies and processes of all RMC/ Clients companies.
- Act as a point of escalation and resolution of issues that arise on a case by case basis
- Serve as a single point of accountability for the day to day operations - coordinating with the IOS team and ensuring client satisfaction.
- Achieve operational targets
- Optimize costs and contribute in driving revenue
MIS & Documentation
- Follow up and ensure updation of Relotracker
- Collation of weekly reports
- Follow up for case closures and maintaining the weekly /monthly MIS for the same.
- Preparation of client related reports
- Maintain the database of appreciation and escalations
- Document weekly reviews
Inter- Department Coordination
- Interact with Finance and seek updates on the invoices for closed cases
- Interact with relevant aligned services (P & M, Car rental. Immigration or Temp accommodation) as per requirement