Yashoda Hospitals is seeking a compassionate and customer-focused Patient Relations Executive (PRE) to enhance patient satisfaction and ensure a seamless patient experience. The ideal candidate will act as a liaison between patients, attendants, and hospital departments, addressing concerns, facilitating communication, and promoting service excellence.

Key Responsibilities

- Welcome and assist patients and visitors, ensuring a positive hospital experience.

- Coordinate with various departments to facilitate smooth patient care and service delivery.

- Address patient queries, concerns, and complaints promptly and professionally.

- Conduct regular patient rounds and gather feedback regarding hospital services.

- Maintain patient satisfaction records and escalate issues when required.

- Assist patients with admission, discharge, appointments, and service-related information.

- Support VIP patient handling and ensure personalized care coordination.

- Ensure effective communication between patients, attendants, doctors,



and hospital staff.

- Participate in patient engagement activities and service improvement initiatives.

- Prepare daily, weekly, and monthly reports on patient feedback and grievances.

- Follow hospital policies, quality standards, and patient confidentiality guidelines.

Eligibility Criteria

- Graduate / BBA / BHM / MHM / MBA / MHA.

- 1 -3 years of experience in hospitals, healthcare, hospitality, aviation, or customer service.

- Freshers with excellent communication skills may also apply.

Required Skills

- Excellent verbal and written communication skills.

- Robust interpersonal and customer service orientation.

- Problem-solving and conflict-resolution abilities.

- Patient handling and coordination skills.

- Ability to work in rotational shifts.

- Proficiency in MS Office and basic computer applications.

📌 Walk-in || Patient Relations Executive -Only Male (Hyderabad)
🏢 Yashoda Hospitals
📍 Hyderabad