International Voice Process Executive

Job Title: Customer Service Executive International Voice Process

Salary: Up to 6 LPA

Working Days: 5 Days Working

Week Offs: 2 Days Off

Process: International Voice / Customer Support

Shift: Rotational shifts, including night shifts

Location: Bangalore

Employment Type: Full-time

Contact Person: HR Anthony ( (phone hidden))

Job Summary:

We are looking for confident and customer-focused professionals to join our International Voice Process team. The role involves handling international customers over the phone, resolving queries, providing accurate information, and ensuring a high-quality customer experience.

Key Responsibilities:

- Handle inbound/outbound calls from international customers.
- Understand customer concerns and provide appropriate solutions.
- Resolve customer queries professionally and within defined timelines.
- Maintain excellent communication and customer service standards.
- Accurately update customer information and call details in the CRM/system.
- Follow company policies, process guidelines, and quality standards.
- Meet defined targets for productivity, quality, and customer satisfaction.
- Escalate complex issues to the appropriate team when required.

Candidate Requirements:





- Excellent spoken English and strong communication skills.
- Comfortable communicating with international customers.
- Good listening and problem-solving abilities.
- Basic computer and MS Office knowledge.
- Willingness to work in rotational shifts/night shifts.
- Freshers and experienced candidates can apply, depending on process requirements.
- Candidates with prior international BPO/voice process experience will have an added advantage.

Compensation & Benefits:

- Salary: Up to 6 LPA, depending on experience, communication skills, and interview performance.
- 5 days working + 2 rotational weekly offs.
- Opportunity to work with international customers.
- Performance-based growth opportunities.
- Training and career development opportunities.
- Attractive incentives/benefits as applicable.

Ideal Candidate: The ideal candidate should be fluent in English, confident on calls, customer-oriented, and comfortable working in a rapid-paced international voice process environment.

For schedule an interview please contact to - HR Anthony ( (phone hidden))

Or

Send your cv to - [email protected]

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