Role & responsibilities

- Handling Calls: Answer inbound customer questions and to solve problems or follow up on requests.
- Resolving Issues: Listen to customer complaints, find quick solutions, and close tickets.
- Providing Information: Explain product features, service plans, pricing, and company policies clearly.
- Meeting Targets: Keep call handle times short, maintain high customer satisfaction scores, and follow strict quality rules.
- Target Achievement: Meet daily and monthly performance goals, such as average handle time (AHT) and customer satisfaction (CSAT) scores.
- Technical Support: A customer calls because a software program crashed or a hardware device stopped working properly.

Preferred candidate profile

ELIGIBILITY:

- Excellent Communication in English.




- Minimum 1 Year of Experience is required into International Voice Process.
- comfortable working with night Shifts.
- Work from office
- Only immediate joiners
- Graduation is not required

PERKS AND PERKS:

- 5days working 2 week off / Rotational Night Shift
- 2way transport
- Performance based incentives/OTs
- Full time

Work location: Hitech city *NO AR CALLERS/HEALTHCARE

EXPERIENCE/ NO FRESHERS/ NO DOMESTIC *.

CTC offered - 2.5lpa to 4.5 LPA (Decent hike)

Contact Person- HR Zaid ((phone hidden))

Please ensure mark your CV with "HR Zaid".

📌 Walk-in Drive For International voice process (Hyderabad)
🏢 Tech Mahindra
📍 Hyderabad