Job Description:

Job description:

Maintaining customer focus at all times and answering customer enquiries using the standard guidelines.

Having knowledge of online bookings and port Operations.

Discussing with the sales team & placing the order with the shipping line.

Following-up for Hazardous approval/VGM with shipping line & booking confirmation before cargo dispatch.

Sending load list to shipping line & sending on-board confirmation to customer.

Sending bill of lading to customers on time.

Tracking the container & ensuring that it reaches the port on time.

Supporting the sales team and building both internal and external relationships across business.

Liaison between clients and operations & other departments to ensure productive service is delivered to the client.





Taking ownership of complaints and queries and proactively resolving the same.

Ensuring that all customer queries are well-investigated and resolved and escalating queries if appropriate to Manager – CS.

Dealing with Transporters, Lines, CHA’s and extreme Co-ordination with clients independently.

Advise customers on transportation and payment methods.

Coordinating with an overseas agent for shipment status.

Coordinating with operations dept. for dock stuffing.

Coordinating with a transporter for factory stuffing.

Maintaining records of all transactions & interactions made with customers.

Collating customer feedback and suggesting process improvements.

📌 Opening for the Post of Sr. Customer Service (Mumbai)
🏢 Kaapro Management Solutions
📍 Mumbai