International Customer Support Executive

Job Title: Customer Support Executive

Department: Customer Service / Operations

Experience: Freshers & Experienced Candidates

Salary: Up to 5 LPA

Employment Type: Full-Time

Work Location: Bangalore

Shift: Rotational / As per business requirement

Contact Person: HR Tameem ((phone hidden))

Job Summary:

We are looking for enthusiastic and customer-focused Customer Support Executives to join our team. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to understand and resolve customer queries effectively.

Key Responsibilities:

- Handle customer queries through voice, chat, or email as per the process requirement.
- Understand customer concerns and provide accurate and timely resolutions.
- Maintain a high level of customer satisfaction and deliver a positive customer experience.
- Handle complaints professionally and escalate complex issues to the appropriate team.
- Follow company policies, processes, and quality standards while interacting with customers.
- Maintain accurate records of customer interactions and update relevant systems.
- Meet daily, weekly, and monthly performance targets.
- Coordinate with internal teams to resolve customer issues within the required turnaround time.
- Demonstrate empathy, patience, and professionalism during customer interactions.
- Ensure proper follow-up on unresolved customer concerns.
- Adhere to attendance, quality, productivity, and compliance guidelines.

Candidate Requirements:

- Education:



Minimum qualification as per process requirement; graduation preferred.
- Experience: Freshers can apply; candidates with customer service/BPO experience are preferred.(Previous organizations documents should be present with candidate)
- Excellent English verbal and written communication skills.
- Good listening and problem-solving abilities.
- Customer-oriented approach with a willingness to help.
- Ability to work in a fast-paced and target-driven workplace.
- Basic computer knowledge and familiarity with MS Office.
- Willingness to work in rotational shifts, including weekends/holidays if required.

Skills Required:

- Customer Handling
- Communication Skills
- Problem Solving
- Active Listening
- Empathy
- Complaint Resolution
- Basic Computer Knowledge
- Teamwork
- Time Management

What We Offer:

- Salary package up to 5 LPA, based on experience, skills, and interview performance.
- Attractive career growth opportunities.
- Training and development programs.
- Supportive and professional work environment.
- Opportunity to work with a growing organization.
- Performance-based incentives, wherever applicable.

Who Can Apply? Freshers: Yes (English Communication should be very good)

Experienced Candidates: Yes (English Communication should be very good)

BPO / Customer Support Experience: Preferred

Immediate Joiners: Preferred

Interested candidates can apply now!

Candidate who are in Bangalore are only preferred!!

For schedule an interview please connect to HR Tameem ( (phone hidden))

Or

Send you updated resume to - [email protected]

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🏢 Wroots Global
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