Role & responsibilities

- Answering incoming calls from customers in a skilled and courteous manner.
- Listening actively to customers and asking probing questions to fully understand their needs and concerns.
- Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
- Meeting or exceeding individual and team sales targets. Upselling on every opportunity call.




- Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Preferred candidate profile

- Excellent verbal and written communication skills in English.
- Previous experience in a customer service and sales role, preferably in a call center environment.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Comfortable working in a fast-paced environment.
- Flexibility to work in rotational shifts, including evenings.

📌 Walk-in || Customer Aanlyst (Navi Mumbai)
🏢 eClerx
📍 Navi Mumbai