03 Sep
|
Axis Max Life Insurance
|
Gurugram
03 Sep
Axis Max Life Insurance
Gurugram
Role & responsibilities
Resolution of Queries
- Resolve all escalated complaints from Agent Advisor & Customers within the defined Service Level Agreements
- Ensure adherence to documented processes, procedures and controls
- Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved
- Ensure follow up with customers / Agents to ensure complete satisfaction
- Publish MIS and Dashboards
Data Analysis:
- Help in Root cause analysis of Queries / Complaints received
- Strictly follow the Escalation Matrix
Preferred candidate profile • Graduate with 1-2 years experience in Operations / Customer Care for Associate/ Sr. Associates and minimum 2-3 year’ of experience for Assistant Manager
- The applicant should have Good English & Hindi speaking skills, a keen interest in the Internet and solid working knowledge of computers
📌 Walk-in || Associate and AM- Customer Service (Gurugram)
🏢 Axis Max Life Insurance
📍 Gurugram