Job Title: Academic Counsellor

Department: Sales & Admissions

Location: Hyderabad

Organization: ALLEN Career Institute Pvt. Ltd.

Role Summary The Academic Counsellor is responsible for counselling prospective students and parents, understanding their academic goals, recommending suitable ALLEN programs, and converting walk-ins and enquiries into admissions. The role requires excellent communication, relationship-building, and counselling skills to achieve admission and revenue targets while delivering an outstanding customer experience.

Key Responsibilities

1. Student & Parent Counselling

- Counsel prospective students and parents on ALLEN's JEE, NEET, Foundation, and other classroom programs.
- Understand students' academic needs and career aspirations to recommend the most suitable courses.
- Explain course structure, fee plans, scholarship opportunities, and admission procedures.
- Build trust and maintain robust relationships with students and parents throughout the admission journey.

1. Admissions & Sales

- Achieve monthly and quarterly admission and revenue targets.
- Convert walk-ins, appointments, and enquiries into confirmed admissions.
- Effectively handle objections and guide parents and students toward informed admission decisions.
- Support fee collection and admission documentation as per organizational guidelines.

1. Lead Management

- Promptly follow up with assigned leads through calls, email, and SMS.
- Schedule counselling sessions and encourage branch visits.
- Ensure timely follow-up of pending enquiries to maximize conversions.
- Maintain accurate lead updates and records in the CRM system.

1. Customer Experience

- Deliver a professional and positive counselling experience.
- Resolve queries and concerns promptly and effectively.




- Handle escalations with empathy and maintain high customer satisfaction.
- Ensure a seamless admission process from enquiry to enrollment.

1. CRM & Documentation

- Maintain complete and accurate records of enquiries, follow-ups, and admissions.
- Ensure all required student documents are collected and verified.
- Adhere to CRM processes and organizational SOPs.

1. Marketing & Outreach Support

- Support admission campaigns, seminars, school outreach programs, and branch events.
- Coordinate with the Marketing and Inside Sales teams to maximize lead conversion.
- Participate in promotional activities to increase admissions and brand awareness.

1. Reporting

- Submit daily, weekly, and monthly reports on enquiries, follow-ups, admissions, and revenue.
- Track personal conversion ratios and identify opportunities for improvement.
- Share market and customer feedback with reporting managers.

Preferred Candidate Profile
- Graduate/Postgraduate in any discipline.
- 1-6 years of experience in Academic Counselling, Admissions, Inside Sales, or Business Development.
- Freshers with excellent communication and counselling skills may also be considered.
- Experience in the Education or EdTech industry will be preferred.
- Excellent communication and interpersonal skills.
- Strong counselling, negotiation, and objection-handling abilities.
- Customer-focused with a target-driven approach.
- Basic knowledge of CRM systems and Microsoft Office.

Key Skills
- Academic Counselling
- Student & Parent Counselling
- Admissions
- Sales & Revenue Generation
- Lead Management
- Customer Relationship Management (CRM)
- Communication & Presentation
- Negotiation & Objection Handling
- Relationship Building
- MS Office

Interested candidates can share their updated resume at: [email protected]

📌 Walk-in || Academic Counsellor (Hyderabad)
🏢 ALLEN CAREER INSTITUTE
📍 Hyderabad