Mumbai Experience : Years

- Job Title: VIP Support Engineer

- Location: Mumbai

Responsibilities

- Provide dedicated technical support to VIP clients, including troubleshooting hardware, software, and network issues.

- Manage and resolve incidents and service requests promptly and efficiently.

- Maintain a high level of client satisfaction through effective communication, follow-up, and proactive issue resolution.

- Perform regular maintenance and updates on VIP client systems to ensure optimal performance and security.

- Collaborate with other IT teams and departments to resolve complex technical issues.

- Document all support activities, client interactions, and issue resolutions in the service management system.

- Provide training and guidance to VIP clients on the use of IT systems and applications.





- Stay current with the latest technology trends, tools, and best practices to provide innovative solutions to VIP clients.

- Expert-level knowledge of Windows/macOS and Microsoft 365.

- Robust troubleshooting skills under time pressure.

- Knowledge of security, encryption, MFA, and executive-level data handling.

- Excellent communication, discretion, and professionalism.

- Ability to work beyond standard hours when required.

- Be proficient with English while coordinating with user.

- Ensure the confidentiality and security of VIP client information and data.

📌 VIP Support Engineer (Mumbai)
🏢 CBY Services
📍 Mumbai