Job Description

Job Title: IT Support Specialist (L1) – On-Demand Backfill

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Engagement Type: On-Demand / Backfill -Based (Contract)

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Compensation: 18 USD ( 1800 INR ) (paid only for days actively dispatched/on assignment)

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Potential for Full-Time Conversion: Possible, based on performance and client need

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Job Summary: We're looking for an on-demand L1 IT Support Technician to serve as backfill coverage for onsite end-user, office infrastructure, asset management, and project-based support. This is a dispatch-based role .you'll be called in as needed to cover support tickets and onsite visits, with no guaranteed fixed hours. Strong performers may be considered for full-time opportunities down the line.

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Key Responsibilities:

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End-User Support

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- Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux)
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- Provision, deploy, replace, and decommission IT equipment
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- Troubleshoot hardware, software, connectivity, and user-related issues
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- Coordinate escalations with Level 2 support teams
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Office Infrastructure Support

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- Support office IT services including network connectivity, printing, voice, AV, and workplace technologies
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- Install, maintain, and troubleshoot switches, routers, access points, and related infrastructure equipment
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- Assist with smart office solutions, digital signage, and conference room technologies
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- Coordinate with vendors and support scheduled maintenance activities
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Asset Management

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- Receive, register, label, image, deploy, track, and maintain IT assets
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- Conduct inventory audits and maintain accurate asset records
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- Coordinate warranty repairs, device redeployment, disposal, and stock management
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- Ensure compliance with asset management policies and audit requirements
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Project & Site Support

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- Support office moves, hardware refreshes, equipment relocations, and infrastructure projects
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- Assist with business events, demonstrations, and technology deployments
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- Provide remote hands support and escort third-party vendors when required
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Required Skills:

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- Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure
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- Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points)
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- Experience with hardware asset management and inventory control
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- Strong troubleshooting, documentation, and customer service skills
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- Ability to work independently and coordinate with remote support teams and vendors
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- Flexibility to respond on short notice for dispatch-based assignments
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Compensation & Terms:

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- $18 ( 1800 INR ) per day , paid only for days worked when dispatched
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- On-demand basis assignments as required, no guaranteed hours
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- Opportunity to transition to full time based on performance
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📌 End User Support Specialist (Patna)
🏢 Sharp Brains
📍 Patna