Key Responsibilities

Strategic Leadership

Develop and execute the operational strategy aligned with the Group's vision, business goals, and growth plans.

Drive operational excellence across all properties.

Establish annual business plans, budgets, and operational targets for all units.

Lead expansion, pre-opening, and transition projects across the group.

Identify opportunities for revenue enhancement and cost optimization.

Multi-Property Operations Management

Oversee the complete operations of all hotels, resorts, restaurants, and hospitality businesses within the group

Ensure consistent implementation of brand standards, SOPs, and guest service protocols

Monitor operational KPIs and drive performance improvements across all properties

Conduct regular property reviews and operational audits

Ensure seamless coordination between units and corporate functions

Financial &

- Commercial Performance

Drive achievement of annual revenue and EBITDA/GOP target

Monitor departmental productivity, payroll percentages, and operational cost

Ensure optimal utilization of resources and budget

Review daily, weekly, and monthly business performance report

Work closely with Revenue Management and Sales teams to maximize Rev PAR, ADR, occupancy, banquet revenue, and F&B; profitability

Lead cost-control initiatives without compromising guest experience

Guest Experience &

- Brand Standard

Champion a culture of exceptional guest service across all properties

Monitor guest satisfaction scores, online reputation,



and review platforms

Drive service recovery initiatives and customer experience enhancement programs

Ensure consistent luxury hospitality standards across the portfolio

Leadership &

- Talent Development

Lead, mentor, and develop General Managers and senior leadership teams

Build a high-performance culture focused on accountability and results

Drive succession planning and leadership development initiatives

Participate in key leadership hiring decisions across the group

Ensure strong employee engagement and retention practices

Operational Compliance &

- Risk Management

Ensure compliance with statutory, legal, safety, and hospitality regulations

Oversee quality assurance, audit compliance, and risk mitigation measures

Ensure adherence to food safety, fire safety, and security standards

Manage crisis situations and business continuity planning

Pre-Opening &

- Expansion Projects

Lead all hotel pre-opening activities from an operations perspective

Support project teams in planning manpower, operating supplies, equipment, and budgets

Ensure smooth launch and stabilization of new hotels and hospitality ventures

Develop operational readiness plans for all upcoming projects

Business Development Support

Provide operational inputs for acquisitions, management contracts, and current developments

Participate in feasibility studies and market evaluations

Identify new business opportunities and operational efficiencies

📌 Vice President Operations (West Bengal)
🏢 Polo Hotels Group
📍 West Bengal