Company Description Harliv Global Solutions Pvt. Ltd. is a business process outsourcing (BPO) company specializing in high-quality customer support, lead generation, and business solutions tailored to client needs. The organization focuses on delivering efficient, reliable, and innovative services through seamless collaboration with clients.

Harliv provides 24/7/365 technical support, inbound customer support, outbound calling, and knowledge-driven services across multiple channels. Core offerings include email support, technical support, lead generation, outbound calls, and live chat support for global businesses seeking scalable service operations.

Role Description The US Insurance Assistant is a full-time, in office role based in Indore, responsible for supporting insurance processes for US-based clients. Day-to-day tasks include handling customer inquiries related to insurance policies, updating and maintaining policy and customer records, and processing basic documentation under established guidelines. The role involves reviewing information for accuracy, coordinating with internal teams to resolve issues, and following standardized procedures for claims support and policy servicing.





The US Insurance Assistant will communicate with customers and stakeholders via phone, email, and other channels, while adhering to compliance requirements and performance targets.

Qualifications

- Strong communication and customer service skills, including clear spoken and written English for interaction with US-based clients.
- Data entry and documentation skills, with attention to detail for maintaining accurate insurance records and processing forms.
- Basic understanding of insurance terminology or willingness to learn US insurance processes through training.
- Proficiency with computers, CRM tools, and office software for managing customer information and workflow.
- Ability to follow standardized procedures, meet deadlines, and work effectively in a fast-paced, process-driven environment.
- Prior experience in BPO, customer support, or back-office operations is an advantage.
- Willingness to work in rotational shifts to support international clients, as required.
- Minimum educational qualification: Higher Secondary or bachelor’s degree in any discipline.

📌 US insurance assistant (Indore)
🏢 Harliv Global Solutions
📍 Indore