Role & responsibilities

- Act as the first point of contact for workforce administration and HR-related queries.
- Handle employee queries through phone, chat, and e-Request.
- Analyze issues, identify solutions, and provide end-to-end query resolution.
- Escalate or delegate queries to the appropriate teams while maintaining ownership until closure.
- Track cases and provide regular status updates to employees/requestors.
- Support case management and service operations.
- Contribute to improving Knowledge Base and process documentation.
- Monitor service demand, including call/chat volumes and staff availability.
- Identify recurring issues and support continuous process improvement.
- Act as an informal resource/mentor for less experienced team members.
- Work with cross-functional teams to exchange complex information and achieve operational objectives.
- Modify work processes to improve efficiency, quality, and employee experience.

Preferred candidate profile Experience in HR and Admin , Coordination , Customer services, Chat or Email process.

Fluent in English

Email- [email protected]

📌 Urgent Opening For Workforce Administration Representative at Airoli (Navi Mumbai)
🏢 PAREKH
📍 Navi Mumbai