JD Senior Executive/Team lead - CRM

Insurer Relationship

- Preparing monthly and weekly internal RECO report (Total 8 reports are there - All are manual managed)

- Preparing daily annexure (Currently 5 annexure are there – 70 % need to be managed manual)

- She /He will be role is to manage the day to day activity with the coordination of SPOC, Provide support other team members

- She/ he will coordinate with internal team for errors logs.

Job Responsibilities

Client Servicing

- Resolving customer queries within TAT and ensuring smooth claim process

- Providing information to the customers and to respond to their claim related queries

- Coordinating with the customers/agents for cashless claim settlement

- Coordinating with internal stakeholders like enrolment,

- Account management, claims, investigation, support team to settle claims

- Managing Team & tracking queries sending daily reports

- Customer grievances, escalations, and resolutions

- Visiting client location

- Should be positive at Excel/ MIS

Thanks [email protected]

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