Job Summary

We are looking for a Tour Operations Executive to manage the end-to-end operational aspects of tours and travel packages. The role involves coordinating with hotels, DMCs, transport providers, guides, and internal teams to ensure smooth execution of every trip and a high level of customer satisfaction.

Key Responsibilities

- Handle day-to-day operations of domestic and international tour packages.

- Coordinate with hotels, DMCs, transporters, guides, and activity providers.

- Prepare and verify itineraries, hotel bookings, transfers, sightseeing, activities, and meal plans.

- Confirm all travel arrangements before the guest's arrival.

- Coordinate with suppliers regarding rates, availability, bookings, amendments, and cancellations.

- Maintain accurate booking records, vouchers, confirmations, and operational documents.

- Coordinate airport/railway transfers and ensure vehicles and drivers are arranged on time.

- Monitor ongoing tours and promptly resolve operational issues or guest requirements.

- Communicate important trip details to the sales team and other concerned departments.

- Follow up with suppliers for pending confirmations and payments.

- Ensure services are delivered according to the agreed itinerary and package inclusions.

- Handle last-minute changes and emergencies professionally.

- Maintain solid relationships with suppliers and service partners.





- Collect guest feedback and coordinate with the concerned teams for service improvements.

- Ensure smooth pre-tour, during-tour, and post-tour operations.

Required Skills

- Good knowledge of tour operations and travel industry processes.

- Strong communication and coordination skills.

- Good knowledge of MS Office / Google Workspace.

- Ability to manage multiple bookings and deadlines simultaneously.

- Strong follow-up and problem-solving skills.

- Good negotiation and supplier-management skills.

- Attention to detail and accuracy.

- Ability to work under pressure, especially during peak travel periods.

- Good written and spoken English; Malayalam is an advantage.

Preferred Qualifications

- Bachelor's degree or diploma in Travel & Tourism, Hospitality, Business Administration, or a related field.

- Previous experience in tour operations, travel agency, DMC, or hotel operations is preferred.

Key Performance Areas (KPIs)

- Timely confirmation of bookings and services.

- Accuracy of itineraries and operational documents.

- Supplier coordination and response time.

- Smooth execution of tours.

- Quick resolution of operational issues.

- Guest satisfaction.

- Cost control and adherence to approved package budgets.

Pay: ₹10,029.42 - ₹15,000.00 per month

Work Location: In person

📌 Tour Operation Executive (Kozhikode)
🏢 Westbird Holidays
📍 Kozhikode