Area(s) of Responsibility A D365 CRM Senior Technical Lead with deep hands-on knowledge of D365 CRM Configuration, customization within multiple CRM modules (Sales, Service/Field Service and Marketing) and integration.

Key Skills Required:

- Minimum 10 years of CRM Configuration & Customization experience is must.

- Must have done worked on large transformation programs in onshore offshore delivery model.

- Must have worked on client facing engagements.

- Must have done at least one end to end implementation with integration.

- Design and coding experience in skills viz. (Visual Studio, C# and IIS-Dynamics CRM).

- Experience in agile delivery and deployment, continuous integration and build processes.

- Solid analytical and problem solving skills; ability to work creatively in problem solving environment.

- Knowledge of ERP System like Oracle JDE, Omega, OCPQ would be added advantage.

- Excellent written and verbal communication skills.

- BE/B.Tech./MCA/MBA with a sound industry experience.

Client Responsibilities:





- Responsible for collaboration with client teams to understand the business requirements and translate it to solutions.

- Execute & participate in application design sessions and make solution recommendations.

- Deep understanding of Integration & Data Migration methods/tools within D365 CRM.

- Deep knowledge of configuring and customizing CRM application.

- Develop CRM Application using .NET Plugins extensions.

- Ensuring that design is in line with the business requirements.

- Leading effective communication, delivery with end stakeholders & clients.

People Responsibilities:

- Building a quality culture.

- Foster teamwork and lead by example.

- Training and mentoring of project resources.

- Participating in the organization-wide people initiatives.

Preferred Skills:

- CRM Configuration & Customization (Plugins/Workflows/Power Platform etc).

- D365 CRM Certified.

Locations

- Country/Region: IN

- Requisition ID: 38017

- Work Model:

- Position Type: Salary

- Range:

- Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI

📌 Title: CRM Func Lead Consultant - Enterprise Apps (India)
🏢 Birlasoft
📍 India