Job Description

Department: Sales & Admissions / Counseling

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Role: Academic Counselor / Admission Counselor

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Experience: 1–4 years

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Employment Type: Full-time

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Location: Janakpuri, West Delhi

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Reporting To: Admissions Manager / Team Lead

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About the Role

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We are looking for a motivated, empathetic, and results-driven Admission Counselor / Academic Counselor to join our team. In this role, you will be responsible for guiding prospective students and working professionals, understanding their educational and career goals, recommending suitable programs/courses, and converting leads into enrolments.

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The ideal candidate should possess exceptional communication skills, a consultative counselling approach, and a strong track record of driving course admissions in the education, ed-tech, or training sector.

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Key Responsibilities

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- Engage with prospective students/professionals through inbound inquiries, outbound calls, email campaigns, and follow-ups.
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- Conduct detailed counselling sessions to understand candidates' career goals, educational backgrounds, and skill gaps.
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- Present and explain suitable courses, training programs, curriculum details, and value propositions clearly.
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- Conduct program overviews, live counselling sessions, and online/in-person demonstrations.
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- Handle objections, address student/parent queries effectively, and guide prospects toward program enrolment.
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- Maintain a consistent sales/enrolment pipeline and consistently achieve monthly and quarterly admission targets.
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- Build strong follow-up mechanisms with leads via calls, emails,



and messaging platforms to increase conversion rates.
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- Coordinate with academic, operations, and support teams to ensure a smooth onboarding process for enrolled students.
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- Prepare fee structures, scholarship details, and admission paperwork as required.
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- Maintain accurate lead, interaction, and status records in the CRM system.
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- Track conversion metrics, pipeline performance, and candidate status across the admission funnel.
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- Build positive, long-term relationships with students to foster referrals and alumni recommendations.
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- Stay updated on industry trends, competitive programs, and market demand for various courses.
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Required Skills

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- 1–4 years of proven experience in Academic Counselling, Admission Counseling, Ed-Tech Sales, or Inside Sales within the education sector.
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- Strong verbal and written communication skills in English and Hindi.
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- Proficient in consultative selling, lead qualification, active listening, and relationship-building.
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- Ability to handle objections, negotiate fees/payment plans, and close enrollments.
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- Target-oriented mindset with a strong motivation to achieve sales goals.
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- Good understanding of sales funnels, lead stages, and CRM processes.
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- Excellent interpersonal skills with an empathetic and student-centric approach.
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- Ability to handle high-volume calls and multi-channel follow-ups efficiently.
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Key Performance Indicators (KPIs)

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- Number of outbound/inbound calls and meaningful counseling interactions.
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- Lead-to-counseling and counseling-to-enrollment conversion rates.
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- Total monthly and quarterly enrollments achieved.
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- Revenue generated through admissions.
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- Average cycle time from lead allocation to final enrollment.
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- Walk-in / online counseling demo bookings completed.
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- Student satisfaction score during the admission process.
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- CRM compliance, pipeline updates, and activity logging.
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- Preferred Candidate Profile
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- Prior experience working in Ed-Tech companies, Higher Education Institutions, Coaching Centers, or IT Training Institutes.
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- Proven track record of selling online certifications, degree programs, executive education, or skill-based courses.
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- Comfortable with phone-based counseling, video calls, and face-to-face walk-in interactions.
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- Ability to analyze student needs and map them to suitable career paths.
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- Experience with CRM tools (such as LeadSquared, Zoho CRM, Salesforce, or HubSpot).
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What We Offer

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Competitive salary with lucrative performance-based admission incentives.

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Fast-track career growth in academic counseling, sales, and team leadership.

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Collaborative, supportive, and performance-driven work workplace.

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Continuous learning and exposure to emerging educational trends.

📌 Counselor (New Delhi)
🏢 D Succeed Learners Private
📍 New Delhi