Job Description

• Work with a team of engineers & resolve assigned tickets by visiting client sites.

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• End user support onsite by visiting client sites.

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• Excellent knowledge on MS Windows 10, 11 operating system.

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• Knowledge on installation & configuration of Applications like Autodesk, AutoCAD and Architecture Software Applications.

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• Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022.

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• Hands on experience and knowledge on RAID configurations.

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• Knowledge on Server Migration for 2012 to 2022.

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• Knowledge on Widows Server Clustering.

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• Knowledge of troubleshooting IOS & MAC systems.

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• Installation & troubleshooting or MS Office products.

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• Robust troubleshooting knowledge of Outlook, Email issues.

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• Strong Knowledge and experience on O365 Management Portal.

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• Knowledge and experience on SharePoint and OneDrive.

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• Knowledge and experience on Email Hosting Migrations, DNS Management.

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• Knowledge on MS Azure, MS InTunes & Cloud technologies.

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• Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations.

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• Ability to install/configure & troubleshoot various types of printers.

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• Ability to configure email accounts, outlook on PC & Mobile devices.

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• Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis.

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• Knowledge and experience on configuration of QNAP, NAS, Storage, Data Migration.

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• Understanding of Windows Servers & Hyper-V, Virtualization.

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• Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates.

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• Knowledge on Firewalls, FortiGate, Sonic Wall, Sophos.

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• Hands on Knowledge on Firewall Policies, IPSEC VPN Tunneling, SSL VPN.

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• Knowledge of Video Conferencing systems.

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• Knowledge on CCTV, NVR, DVR configuration and settings.

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• Demonstrate proactive approach. Identify and suggest possible improvements on procedures.

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• Carry out preventive maintenance as per the scheduled calendar.

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• Knowledge on Assets Management, Assets & Inventory Documentation, IT Infrastructure Documentation, etc.

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• Excellent attitude towards user support & possess strong communication skills.

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Work Experience:

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6 Years.

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Certification:

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MCSE / MCP / MCITP

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MCSA

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CCNA

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Location:

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Ahmedabad, India.

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Salary:

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40,000 - 50,000 INR Per Month.

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📌 Senior IT Support EngineerAhmedabad, India (Immediate Joiners Only) (Ahmedabad)
🏢 IBT: No. 1 Outsourcing Company in Middle East
📍 Ahmedabad