- Monitor live feeds and incident reports from highway surveillance systems and emergency calls.
- Dispatch and coordinate Ambulance services, Route Patrol Vehicles, and Cranes promptly to incident sites.
- Maintain constant communication with field personnel, emergency responders, and relevant agencies.
- Track the location and status of all incident management vehicles to ensure optimal deployment.
- Record incident details, response times, and operational data accurately.
- Provide real-time updates and support to field teams to facilitate effective incident management.
- Ensure adherence to safety protocols and operational procedures.
- Generate reports on incident response performance and vehicle utilization.
- Troubleshoot communication issues and coordinate with technical support as needed.
- Contribute to continuous improvement of incident management processes and systems.