Job Vacancy: Telecaller & Order/Billing Executive

Company: Auro Industries Limited

Location: CIT Road, Entally

Experience: 1–3 years

Employment Type: Full time

Role Overview

Auro Industries is looking for a Telecaller & Order/Billing Executive to manage customer calls, order processing, billing, stock coordination, order tracking, and client communication. The candidate will also be responsible for improving WOD (Work/Order of the Day), supporting stock requisition, and driving business volume through effective customer follow-ups and order conversion.

Key Responsibilities

- Handle incoming and outgoing customer calls and provide accurate product and order-related information.
- Take, process, and follow up on customer orders through phone, WhatsApp, email, or other channels.
- Prepare quotations, invoices, bills, delivery challans, and other required documents.
- Maintain accurate customer, billing, and order records in the system.
- Improve WOD (Work/Order of the Day) through effective follow-ups and timely order processing.
- Coordinate stock requisitions based on customer requirements and product availability.
- Monitor stock availability and coordinate with stores, purchase, and sales teams for timely replenishment.
- Track orders from booking to dispatch and delivery and keep clients updated.
- Coordinate with sales, accounts, purchase, stores, production, and dispatch teams.
- Inform clients about product availability, pricing, delivery timelines, dispatch status,



and payment requirements.
- Follow up on pending orders, enquiries, and payments.
- Drive order volume and sales through regular customer follow-ups and converting enquiries into orders.
- Maintain strong relationships with existing clients and identify opportunities for repeat orders.
- Handle customer queries and complaints professionally and ensure timely resolution.
- Prepare daily/weekly reports on orders, WOD, pending deliveries, billing, stock requirements, and customer follow-ups.

Requirements

- Graduate / 12th pass with relevant experience.
- 1–3 years of experience in telecalling, billing, customer service, order processing, or sales coordination.
- Excellent communication and customer-handling skills.
- Good follow-up, coordination, and order management abilities.
- Basic knowledge of MS Excel, Word, email, and WhatsApp.
- Basic knowledge of Tally billing and accounting is preferred.
- Ability to understand stock requirements and coordinate with internal teams.
- Target-oriented and capable of driving order volume.
- Organized, proactive, responsible, and able to handle multiple tasks simultaneously.

Preferred Experience

Experience in industrial products, engineering products, electrical products, solar products, UPS, batteries, tyres, refrigeration/cooling equipment, or B2B sales will be an added advantage.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 telecaller, order/ billing executive (Entally)
🏢 Auro Impex u0026 Chemicals
📍 Entally