Telecaller / Inside Sales Executive

Reports To: Sales Team Lead

Location: Office-based (ICF office, Kochi) — a centralized team serving leads across all ICF markets across India

Employment Type: Full-time

Experience Required: Minimum 3 years in telecalling/inside sales, preferably in a lead-conversion or outbound calling role

About the Role

ICF Group is looking for an experienced telecaller to join its inside sales team. This role is responsible for calling and converting leads generated through Meta Ads, IndiaMART, and other marketing channels into qualified, paying customers, and coordinating with city-based Field Sales Executives to hand off high-potential local leads. The role requires strong multilingual communication skills, comfort with CRM systems, and the discipline to follow a structured sales process.

Key Responsibilities

- Call and follow up on leads received from Meta Ads, IndiaMART, and other inbound marketing channels in a timely manner
- Qualify leads, understand customer requirements, and explain ICF's products clearly and persuasively over the phone
- Maintain accurate and up-to-date records of every call, lead status, and follow-up in the CRM
- Achieve daily/weekly/monthly call and conversion targets set by the Team Lead
- Escalate high-potential or institutional leads to the Field Sales team as appropriate
- Participate in ongoing sales induction, product knowledge, and CRM training programs




- Maintain professionalism and product accuracy on every customer interaction, including factory visit coordination for prospective clients where needed

Candidate Profile

- Minimum 3 years of experience as a telecaller/inside sales executive, preferably in a B2C or B2B lead-conversion environment
- Strong verbal communication skills; must be comfortable speaking with customers in Malayalam, English and Hindi at minimum — additional fluency in Tamil and/or Kannada is highly preferred and will be a differentiator
- Good working knowledge of computers (MS Office/Google Workspace) and prior hands-on experience using a sales CRM is required
- Explicit, patient, and persuasive telephone manner with strong listening skills
- Target-driven with the discipline to maintain consistent daily call volumes and CRM hygiene
- Ability to learn product quickly and pass structured internal assessments (e.g., a 30-day induction assessment)
- Prior experience in building materials, sanitary products, solar, or similar technical/considered-purchase products is a plus but not mandatory

What Success Looks Like

- Consistently high lead-to-conversion ratio on assigned inbound leads
- Complete and accurate CRM records with no lead left unattended
- Strong pass rate on internal product/process assessments and smooth handling of customer queries across the four target languages

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Cell phone reimbursement

Work Location: In person

📌 Telecaller / Inside Sales Executive (Kochi)
🏢 Indian centrifuge engineering solutions
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