Thomson Multiwood is looking for Tele Marketing Executive to attend Customer care calls and monitor and follow-up the enquiries. Candidates with prior experience in telemarketing or Customer care handling will be given preference.

Key Responsibilities

- Outbound Calling: Make cold or warm calls to potential clients from directories to pitch products, services, or schedule appointments.

- Inbound Support: Answer incoming customer questions, resolve complaints, and address technical or service doubts.

- Script Compliance: Use and adapt prepared conversational scripts to explain features, pricing, and benefits accurately.

- Data Management: Record customer contact details, order information, and call outcomes accurately in computer database systems.

- Target Achievement: Meet daily or weekly performance quotas regarding call volume, lead generation, and sales conversions.

Required Skills

- Communication:



Clear verbal articulation, active listening, and a friendly tone over the phone.

- Persuasion: Strong salesmanship and effective negotiation techniques to handle customer objections.

- Resilience: Patience and a positive attitude when dealing with rejection or frustrated clients.

- Technical Literacy: Familiarity with customer relationship management (CRM) software, dialers, and basic computer navigation.

Pay: ₹25,000.00 - ₹35,000.00 per month

Perks

- Cell phone reimbursement

- Internet reimbursement

- Provident Fund

Education

- Bachelor's (Preferred)

Experience

- Telemarketing: 2 years (Required)

Language

- English (Required)

Location

- Ernakulam, Kerala (Required)

Work Location: In person

📌 Tele Marketing Executive (Kochi)
🏢 Thomson Multiwood
📍 Kochi