Telecalling Executive Job DescriptionLocation: Remote / Work From Home - Full-time

Shift: 9:30 am to 6:30 pm

About The Company About the Company

Anantya Media is a leading media and advertising company dedicated to delivering innovative marketing solutions and exceptional customer service. With a focus on digital transformation and client satisfaction, we strive to create impactful campaigns that resonate with audiences across various platforms. Our team comprises talented professionals committed to excellence, creativity, and continuous growth.

We foster a dynamic work environment that encourages collaboration, learning, and career advancement. As part of our expansion, we are seeking passionate individuals to join our remote team and contribute to our mission of delivering outstanding media solutions.

About The Role About the Role

We are hiring a customer-focused and self-disciplined Telecalling Executive for a remote work role. In this position, you will be the frontline representative of Anantya Media, engaging directly with customers through calls to address inquiries, resolve issues, and promote our services. Your primary goal will be to ensure a seamless customer experience by providing timely assistance, capturing feedback, and identifying opportunities for upselling.

This role requires excellent communication skills, a proactive attitude, and the ability to work independently from your own location. As part of our remote team, you will be responsible for maintaining accurate records, generating reports, and collaborating with internal teams to enhance service delivery.





Qualifications The ideal candidate should possess a minimum of 6 months to 3 years of experience in telecalling, telemarketing, or voice support roles. Any graduate or undergraduate with a passion for customer service can apply.

Prior experience in media, advertising, or digital marketing is a plus but not mandatory. Candidates must have their own resources, including a laptop, smartphone with data, and a stable Wi-Fi or broadband connection. Excellent verbal communication skills in English and Hindi are essential, along with active listening and persuasive abilities.

The role is suitable for self-motivated individuals who thrive in target-driven environments, can work independently, and maintain professionalism in a remote setting. Age is no bar for this opportunity.

Responsibilities The key responsibilities include:

- Handling high volumes of inbound and outbound calls to resolve customer queries efficiently and ensure a positive customer experience.
- Making follow-up calls for open tickets, feedback collection, and service closure to maintain customer engagement and satisfaction.
- Explaining our products and services clearly over the phone and providing basic guidance to customers.
- Identifying potential sales opportunities and upselling during calls, passing qualified leads to the sales team for further action.




- Maintaining accurate and detailed call logs, customer records, and daily call status updates in Excel, Google Sheets, or CRM tools.
- Preparing and sharing daily, weekly, and monthly performance reports to monitor progress and identify areas for improvement.
- Escalating complex or unresolved issues to the appropriate internal teams for prompt resolution.
- Collecting customer feedback and sharing insights with the team to help enhance service quality and customer satisfaction.

Advantages At Anantya Media, we value our employees and offer a comprehensive benefits package, including flexible remote working arrangements, performance-based incentives, and opportunities for professional growth. Our team members enjoy a supportive work environment, access to training resources, and the chance to work with a dynamic and innovative organization. We promote work-life balance and recognize individual contributions, fostering a culture of continuous learning and development. Additionally, employees benefit from exposure to the media and advertising industry, gaining valuable insights and skills that can propel their careers forward.

Equal Opportunity

Anantya Media is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, gender, age, religion, nationality, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any protected status, and we encourage individuals from all backgrounds to apply.

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