:

We are looking for Technical Operational Lead who can join us immediately.

Job Title: Technical Operational Lead

Experience: 8 - 10Years

Location: Bangalore

Job Type: Full time

Work mode: WFO

Shift Mode: Rotational shifts and week offs

Role & responsibilities:

6-8 years overall experience and 1-2 years of experience in relevant field.

- Team management: Should have proven experience in managing a team of 8 to 10 members.
- Stakeholder Management: Ability to manage end-to-end engagement with internal executive

leadership.
- Operational Excellence: Strong background in managing large-scale, fast-paced operations

and redefining strategies to improve efficiency.
- SLA & Backlog Management: Discipline in monitoring daily Service Level Agreements

(SLAs) and driving the clearance of complex ticket backlogs.
- Influence Without Authority: Excellent communication skills used to align cross-functional





teams and external partners toward a common quality goal.
- Intermediate knowledge of SQL.
- Basic understanding of Python scripting is preferred.
- Understanding of REST APIs, HTTP methods, and response codes.
- Familiarity with Linux/Unix commands.
- Basic understanding of databases and cloud platforms.
- Experience with monitoring and ticketing tools such as Splunk, Grafana, Kibana, Datadog,

ServiceNow, or Jira.
- Familiarity with JIRA administration and automations, including workflows, fields,

permissions, screens, and project configurations.
- Strong troubleshooting, analytical, and problem-solving skills.
- Good communication, stakeholder management, and documentation skills.

📌 Technical Operations Lead (Bengaluru)
🏢 Indium software
📍 Bengaluru