Job Title: Technical Lead AD, Messaging & Microsoft Technologies

Experience: 5-12 Years

Location: Gurugram

Work Mode-: 5 Days Onsite

Shift Timings-: 24*7

Job Summary

We are looking for an experienced Technical Lead with robust expertise in Active Directory, Microsoft 365, Messaging, and Identity Management technologies. The candidate should have hands-on technical skills, strong scripting and automation experience, team management capabilities, and an AI-first mindset to drive operational efficiency and continuous improvement.

Key Responsibilities

- Manage and support Active Directory, Azure AD (Entra ID), Exchange Online, Microsoft 365, Teams, SharePoint, and OneDrive environments.
- Lead troubleshooting and resolution of complex technical issues related to Microsoft infrastructure and messaging services.
- Develop and maintain automation solutions using PowerShell and other scripting tools.
- Support and manage Zscaler and Cisco SSE solutions, including integrations and operational support.
- Handle technical escalations, ticket prioritization, and service delivery activities.
- Drive incident, problem, and change management processes.
- Lead and mentor a team of engineers, ensuring high service quality and team development.
- Collaborate with Cloud, Security, Network,



and Service Desk teams to deliver reliable IT services.
- Promote automation, AI-driven solutions, and continuous process improvement.

Required Skills

- 0512 years of experience in Active Directory, Messaging, and Microsoft technologies.

- Strong knowledge of
- Active Directory (AD), Azure AD / Entra ID
- Microsoft 365, Exchange Online
- Teams, SharePoint, OneDrive
- DNS, DHCP, Group Policies (GPO)
- Strong PowerShell scripting and automation skills.
- Experience supporting Zscaler and Cisco SSE environments.
- Good understanding of ITIL processes and service management.
- Experience in team leadership, stakeholder management, and cross-functional collaboration
- Strong communication, problem-solving, and decision-making skills.
- AI-native mindset with a focus on automation and operational efficiency.

Preferred Certifications

- Microsoft 365 / Azure Certifications
- ITIL Foundation
- Zscaler or Cisco Security Certifications

Ideal Candidate: A hands-on technical leader with deep Microsoft infrastructure expertise, strong automation skills, security awareness, people management experience, and the ability to drive AI-led operational improvements.

📌 Technical Lead (Gurugram)
🏢 Incedo
📍 Gurugram