Job responsibility

- Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products
- Responsible for handling personal KPIs/KRAs
- Team player, Tech Savvy
- Responsible for high level of customer focus
- Having a strong hold on telecom products of leased line and voice products

Shift Working

Working in shifts (24/7) `Key Customer End customer, authorized signatories, clients Internal teams Necessary Preferred Skills `

- Excellent communication skills and hold on English & Hindi
- Strong customer handling skills
- Customer centric and high focus on customer facing processes
- Excellent grip on high end leased line and voice products
- Excellent hands on experience in handling QRC at call centre for Premium Customer Base

- Sound Knowledge in Telecom Technology

Industry preferred from Technical - Call Centre / BPO / KPO /





Diversity

. Qualification Any Graduation / Diploma . . Overall Work Experience

- Minimum 1- 2 years of experience in the BPO segment handling highend telecom customers
- Hands on experience in voice and data products people handling and customer interaction

. Behavioural Attributes

- Strong customer focus

- Positive analytical skills
- Strong communication and interpersonal skills

- Inclination towards innovation

- Good Computer Knowledge . .

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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