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Designation: Manager – CRM & Lead Generation

About the Role

We are hiring for out portfolio business VSTL who is engaged in international trading of refurbished laptops and IT hardware, with customers across 70+ countries. We maintain a large and growing CRM database and are looking for an experienced qualified to take complete ownership of it — fully automating Zoho CRM, ensuring the sales team works every assigned lead with complete discipline, and building a team that continuously generates verified leads from markets worldwide.

This is a hands-on, accountability-driven role — not a reporting role.

Key Responsibilities

A. CRM Ownership & Automation (Zoho)

Own Zoho CRM end-to-end: administration, workflows, blueprints, assignment rules,deduplication, dashboards

Automate everything possible — lead assignment (round-robin, exclusive ownership), follow-up reminders, auto-recycling of untouched leads back to the common pool,escalation alerts

Segment and score the lead database; archive junk, prioritise active prospects.

B. Sales Team Enforcement

Accountable for ensuring every salesperson works their assigned leads and records all activity in CRM — calls, follow-ups, outcomes

Track activity compliance daily/weekly; flag non-performance to management with data

Eliminate duplicate calling through strict ownership rules

C. Lead Generation Team

Recruit, train, and manage lead-generation executives

Build worldwide lead pipelines (LinkedIn, trade directories, import-export data, B2B platforms, exhibition lists)





Every lead entered must be verified and fit our customer profile — quality over volume

Set monthly lead targets by region and track team output

Candidate Profile

8–12 years in Sales Operations / CRM Management, with minimum 4–5 years handson Zoho CRM administration — workflows, blueprints, automations, assignment rules (not just end-user experience)

Experience building or managing a lead-generation / data-mining team

Working knowledge of B2B lead sourcing tools (LinkedIn Sales Navigator, Apollo/Lusha or similar)

Assertive, process-driven — able to enforce discipline on a sales team

Not suitable for: CRM end-users, pure MIS/reporting profiles, or candidates without teamhandling experience.

Key Performance Indicators

KPI | Basis

Sales Team Activity Compliance (Leads Worked & Logged) | Weekly %

Verified New Leads Added per Month | Regional Targets

CRM Hygiene (Duplicates, Stale/Idle Leads) | Weekly Audit; No Lead Idle Beyond 14 Days

Lead-to-Opportunity Conversion % | Quarterly Improvement

Compensation

₹9–14 LPA fixed, plus performance incentive linked to KPIs (defined post-probation).

To apply: Share your CV with a short note on the largest CRM database you have managed and the automations you personally built in Zoho directly at +91 (phone hidden)

Pay: ₹75,000.00 - ₹95,000.00 per year

Benefits

- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):
- Have you ever managed ZOHO CRM for Lead Generation?
- Total years of experience?
- Current location?
- Current compensation (CTC)?

Work Location: In person

📌 Team Lead- ZOHO (Delhi)
🏢 Flybunch Ventures
📍 Delhi