Handling Social Media platforms, Complaint Management, Escalation desk. Analyze customer feedback & complaints to identify trends & areas for improvement. Exp in CRM software to track & manage customer interactions efficiently.
Required Candidate profile
Graduate with 5 yrs experience including minimum 1 year as Team Lead. Excellent in feedback, Coaching & Mentoring teammates. Proficient in all Operation metrics. Should be versatile with 24*7 shift.
📌 Team Lead - Email Escalation (Social Media Process) (Navi Mumbai)
🏢 Ziphertech
📍 Navi Mumbai
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