TCOE Delivery Manager (Banking Quality Engineering & Testing Services)

About QualityKiosk Technologies

QualityKiosk Technologies is a globally recognized leader in Quality Engineering and Digital

Transformation, ranked among the worlds largest independent QE firms. With a workforce of 4,000+

professionals, we partner with 300+ global enterprises across 25+ countries, delivering mission-critical quality solutions across Banking, Financial Services, Insurance, Telecom, Retail, E-commerce,

Automotive, and Government sectors. Our deep-rooted expertise in BFSI is demonstrated through engagements with leading institutions such as HDFC Bank, ICICI Bank, SBI, Kotak Bank, DBS, Citibank,

Commercial Bank of Dubai, RAK Bank, FAB, ADCB, Saudi Awwal Bank, Bank of the Philippine Islands,

Prudential, Manulife, AIA, and CRISIL, alongside marquee global enterprises like Reliance Industries,

Vodafone, Tata Group, Toyota, and Government entities including NPCI, GSTN, and UAE Ministry of

Finance.

Trusted by over 50 Fortune 100 companies in India and 18 global Fortune 500 enterprises, and recognized by leading analyst firms such as Gartner, Forrester, and Everest Group, QualityKiosk operates at the intersection of scale, technology, and domain-led innovation. We drive large-scale digital transformation programs with a sharp focus on AI-led quality engineering, automation, customer experience, and resilience, enabling enterprises to deliver seamless, secure, and high-performing digital ecosystems globally

Role Overview

We are seeking an experienced TCOE (Testing Center of Excellence) Delivery Manager with deep expertise in Banking Technology, Core Banking Platforms, Payments, Microfinance Systems, Test

Management, and Large-Scale Quality Engineering Programs.

The ideal candidate will possess robust leadership capabilities, extensive banking domain knowledge, and proven experience managing end-to-end testing engagements across complex transformation initiatives.

The role requires ownership of delivery governance, stakeholder management, testing strategy, quality assurance, risk management, and overall delivery accountability across multiple banking programs.

This position will play a critical role in partnering with business, technology, and operations teams to ensure successful delivery of enterprise-wide testing and quality engineering initiatives.

Ideal Candidate Profile A highly accomplished Testing and Quality Engineering leader with:

- 15+ years of overall experience in Software Testing and Quality Engineering.
- 10+ years of Banking Domain experience.
- 6-9 years of experience across Core Banking, Payments, and Microfinance platforms.
- Robust background in Test Management and TCOE governance.
- Proven success managing large-scale banking transformation programs.
- Extensive experience leading geographically distributed testing teams and stakeholder groups.





Key Responsibilities TCOE Governance & Delivery Management
- Own end-to-end delivery accountability for testing engagements and quality engineering

initiatives.
- Drive Testing Center of Excellence (TCOE) governance across programs and portfolios.
- Define testing strategy, governance frameworks, quality processes, and delivery standards.
- Ensure successful planning, execution, monitoring, and closure of testing programs.
- Establish quality metrics, governance dashboards, and executive-level reporting mechanisms.
- Ensure alignment of testing activities with business objectives and regulatory expectations.

Delivery Leadership
- Manage large-scale testing programs covering Core Banking, Payments, Mobile Banking, Digital

Banking, and Microfinance solutions.
- Lead SIT, UAT, Regression, Integration, and End-to-End testing initiatives.
- Drive defect governance, quality assurance, and risk management practices.
- Monitor delivery performance, quality metrics, release readiness, and program health.
- Ensure timely delivery while maintaining quality and compliance standards.
- Take complete ownership and accountability for delivery outcomes.

Stakeholder Management
- Build strong partnerships with Business, Technology, Program Management, Vendor, and

Operations teams.
- Manage multiple senior stakeholder groups across banking and technology functions.
- Present testing status, risks, mitigation plans, and quality insights to senior leadership.
- Drive decision-making through effective communication and governance forums.
- Act as the primary point of contact for all testing and quality-related matters.

Banking Quality Assurance
- Provide strategic guidance on banking testing methodologies and quality frameworks.
- Review business processes, customer journeys, and regulatory requirements.
- Ensure testing coverage across:
- Core Banking
- Payments
- Microfinance
- Digital Banking
- Regulatory and Compliance Requirements
- Lead risk assessments and quality reviews throughout the program lifecycle.

Test Management & Governance
- Define test strategies, test plans, estimations, schedules, and resource allocations.
- Drive defect management lifecycle and test execution governance.
- Oversee test environment management and release planning activities.
- Monitor quality metrics and testing effectiveness.
- Implement continuous improvement initiatives across testing processes.
- Establish best practices across delivery teams.

Leadership & Team Management
- Lead and mentor Test Managers, Test Leads, Business Test Teams,



and Quality Engineers.
- Build high-performance testing teams and quality-driven culture.
- Conduct delivery reviews, coaching sessions, and capability-building initiatives.
- Guide teams on process improvements, governance compliance, and delivery excellence.
- Foster collaboration across Business, Development, QA, DevOps, and Vendor teams.

Required Skills

Experience

- 15+ years of overall Testing and Quality Engineering experience.
- 10-12 years of Banking Domain experience.
- 6-9 years of Core Banking, Payments, or Microfinance experience.
- Proven experience managing enterprise-scale testing engagements.
- Strong background in Banking IT transformation programs.
- Demonstrated success leading Testing Center of Excellence (TCOE) functions.

Banking Domain Expertise

Strong understanding of

- Indian Banking IT Landscape
- Core Banking Systems
- Payments & Transaction Banking
- Digital Banking Platforms
- Microfinance Solutions
- Retail Banking
- Corporate Banking
- Regulatory & Compliance Testing
- End-to-End Banking Journeys

Testing & Quality Engineering

Strong expertise in

- Test Management
- Quality Engineering
- Test Strategy & Planning
- Defect Management
- Risk-Based Testing
- Governance & Reporting
- Release Management
- UAT Management
- Integration Testing
- End-to-End Testing
- Quality Metrics & KPIs
- TCOE Operations

Tools & Technologies Strong hands-on experience with:
- Jira
- Xray
- Test Management Tools
- Defect Tracking Systems
- Reporting & Dashboarding Tools
- SQL (Preferred)

Stakeholder Management

Proven expertise in

- Multi-Stakeholder Management
- Executive Governance Reviews
- Client Engagement
- Program Steering Committees
- Vendor Coordination
- Cross-Functional Team Leadership
- Escalation Management

Delivery & Governance

Strong experience with

- Program Delivery Management
- TCOE Governance
- Quality Governance
- Risk Management
- Resource Planning
- Capacity Planning
- Delivery Assurance
- Program Reporting
- Quality Reviews
- Continuous Improvement Initiatives

Preferred Domain Banking | Core Banking | Payments | Microfinance | Digital Banking | Retail Banking | Corporate

Banking | Financial Services

Mandatory Screening Criteria

15+ Years Overall Experience

10-12 Years Banking Domain Experience

6-9 Years Core Banking / Payments / Microfinance Experience

Strong Understanding of Indian Banking IT Landscape

10+ Years Test Management Experience

5-7 Years Stakeholder Management Experience

4-6 Years Jira Defect Management Experience

TCOE Governance & Delivery Management Experience

Solid Executive Stakeholder Management Skills

Overall Delivery Ownership & Accountability Experience

Large Banking Transformation Program ExperienceRole & responsibilities

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📌 TCOE Manager (Navi Mumbai)
🏢 QualityKiosk Technologies
📍 Navi Mumbai