Position: Engineer- Support after Sales

Role-Support after Sales & Maintenance

Job Responsibilities

- Complain register with date, sender, customer, nature, related to
- Complaint acknowledgement mail within 10 working hours max
- Complaint evaluation, check FAQ, troubleshooting history of similar complaint
- Circulation of complaint internally to relevant department / Sub supplier
- Action plan for complaint resolution to be sent to customer within 16 working hours for routine matters and 2-5 days for critical crucial matters.
- Proposals to be sent to customer with all material, manpower needed for the complaint resolution
- Monitor time lines as agreed from specifications, ordering, receipt of material, delivery to customer, installation, testing and final acceptance
- Monitor sub suppliers activities for supply or services and keep customer updates time to time
- Customer visits and inquiry generation for preventive maintenance
- Annual spares requirement analysis and forecast for the year
- Complaint resolution summary and its log
- CO2 compressor maintenance expertise to be developed




- Expertise to be developed for maintenance of routine items, electrical and mechanical
- Intimation mails to customer for preventive maintenance of supplied plants
- Data of all supplies made to customer and their O & M Manuals
- ISO System implementation and updation
- SAP material data base and its updation, SAP Implementation
- Data management system implementation and vigilance
- AMC Contracts structure design, proposal
- Training Contracts structure design contents proposal
- Identify locations for most demanding after sales visits

Propose locations for local representation Education& Experience

- Bachelor of Engineering Mech / Production having equivalent technical manufacturing workplace with 2-4 yrs experience
- Preferred Industry background - EPC company in Process Field
- Experience in maintenance
- Leadership ability and preferably experience

Knowledge/Skills

- Ability to multi-task, and adjust priorities
- Ability to sell ideas and motivate others

📌 Support Engineer (Pune)
🏢 Talent Corner HR Services
📍 Pune