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Job Title: IT Outsourcing Supervisor

About The Firm

Citrin Cooperman is one of the largest accounting and consulting firms in the United States, and 4th among mid-Atlantic firms, with over 2,500 employees in 22 U.S. and International offices. This year, we were rated one of the Top 50 Best Companies to work for according to Vault.com. We are always looking for new team members who bring a fresh perspective, technical expertise, and a passion for solving problems.

At Citrin Cooperman, we offer you the flexibility to take your career to the next level and still allow you to focus on what matters to you!

Citrin Cooperman India LLP (“CCI”), provides shared services for Citrin Cooperman. Providing quality service to clients with the most efficient use of resources is always a challenge in today's professional world. CCI's mission is to provide outstanding professional support to all Citrin Cooperman offices throughout the year in the areas of accounting, attest and auditing, tax compliance and consulting, business advisory, valuation, litigation support, and other professional work.

How You’ll Make An Impact

As our Service Support Engineer, you will be at the forefront of delivering top-tier customer service and technical expertise. You are not just an engineer; you are ensuring our clients' technology experience is nothing short of exceptional.

Summary of Location and Hours

- This is a adaptable position
- Equipment is provided, Must have home internet connectivity of at least 20 mbps upload and 20mbps download.

What You Will Be Doing





- Accept incoming client troubleshooting calls and make outbound calls in response to email requests.
- Engaging in voice and email communication with clients
- Troubleshoot client side issues via screenshare tools as needed
- Troubleshoot server and cloud applications as needed
- Laptop/Desktop preparation and setup, utilizing knowledge of Windows and its configuration. and knowledge of network environment and inter-connectivity with servers and printers
- Client account administration in Office 365 and Active Directory
- Tracking scheduled work, engaging in communication around that scheduling, and updating the schedule and client as changes occur
- Log accurate and detailed case notes within the Clearview ticketing system and other documentation systems
- Assess the need for documentation updates and inform management of any necessary changes
- Maintain a positive attitude with a client-centric focus
- Pay close attention to detail to ensure accuracy and efficiency
- Support the deployment of advanced technical solutions, including but not limited to new deployments and service modifications
- Provide excellent support to customers remotely or onsite as needed
- Support complex migrations and configurations




- Monitoring and responding to alerts

You’ll be successful in this role if you have experience in/with

- At least 3 years of professional work experience in the IT industry
- Expertise of Intune and Microsoft Modern Workplace
- Expertise in Windows configurations and services
- Expertise of DNS (internal and external)
- Expertise of networking, both physical and virtual
- Intermediate knowledge of cloud solutions (AWS, Azure, or OCI)
- Working knowledge of virtualization, clustering, and high availability
- Working knowledge of Active Directory (Both on-premises and Azure AD)
- Working knowledge of M365 licensing, configuration, best practices, and feature set
- Proficiency with troubleshooting problems with, but not limited to, the following technical subjects:
- VPN
- Internet connectivity losses
- Remote desktop
- Microsoft Office software
- Peripherals, including printers, scanners, and monitors
- Familiarity with administration of Office 365 and Exchange Online
- Proficiency in navigation and administration of Active Directory
- Working knowledge of Windows file shares (SMB/CIFS)

- Ability to review, understand, and implement SOPs and other written training
- Strong communication and writing skills
- Recognize and communicate potential issues and possible failure points in client systems and processes

Education and Certificates
- Associate’s Degree in Computer Science, Information Systems, Engineering or other related discipline preferred
- Certifications: Microsoft

📌 Supervisor-BPO IT Outsourcing (Ahmedabad)
🏢 Citrin Cooperman India
📍 Ahmedabad