Role & Responsibility:

Student Relationship Manager

Day-to-Day

Ikigai Schools School for Music, Dance & Theatre The Student Relationship Manager is responsible for managing the complete student experience at the Centre from enquiry and admission to class coordination, fee management, student progress, engagement and retention.

1. Student Counselling & Acquisition

- Attend and respond to new student and parent enquiries.
- Understand the student's interests, age, learning goals and preferred discipline.
- Counsel students/parents on suitable courses, teachers, batches and learning pathways.
- Schedule trial/demo classes wherever applicable.
- Follow up with prospective students until admission or closure of the enquiry.
- Complete the admission and onboarding process for new students.
- Maintain accurate records of enquiries, conversions and admissions.

1. Invoicing & Payment Tracking

- Generate and share student invoices as per the applicable fee structure.
- Maintain accurate records of fees paid, outstanding payments and upcoming dues.
- Follow up with students/parents for pending or overdue payments.
- Issue payment confirmations/receipts as per the School's process.
- Escalate prolonged payment delays or discrepancies to the Centre Head/Management.

1. Calls, Messages, Emails & Follow-ups

- Conduct regular tele-calling and follow-ups on new leads and enquiries.
- Send WhatsApp/messages, emails and calls regarding:

- Trial and scheduled classes

- Class reminders

- Fee reminders

- Batch changes

- Events and activities

- School announcements
- Maintain professional and timely communication with students and parents.
- Ensure every enquiry and important student interaction is properly followed up.

1. Student Class & Batch Management

- Maintain and track student enrolment across different courses and batches.
- Monitor scheduled classes, completed classes, cancellations and rescheduled classes.
- Coordinate between students, parents and teachers for class scheduling.




- Track student attendance and identify irregular attendance.
- Follow up with students/parents in cases of frequent absence or discontinued classes.

- Ensure students are assigned to the correct teacher, level and batch.

1. Student Events & Activities

- Coordinate student performances, workshops, assessments, showcases and School events.
- Communicate event schedules and participation requirements to students, parents and teachers.
- Maintain participant lists, confirmations and attendance.
- Coordinate rehearsals and other student-related event requirements.

- Encourage student participation in School activities and performances.

1. Teacher Attendance Management

- Track daily teacher attendance and scheduled teaching hours.
- Monitor teacher availability, absence and leave.
- Coordinate substitute/rescheduled classes wherever required.
- Ensure students and parents are informed promptly about teacher-related schedule changes.

- Maintain updated teacher attendance and class-delivery records.

1. Student Progress, Feedback & Retention

- Regularly track student learning progress in coordination with teachers.
- Conduct periodic feedback discussions with students and teachers.
- For minor students, involve parents/guardians in progress and feedback discussions.
- Understand concerns relating to teaching, learning, attendance, scheduling or student experience.

- Coordinate corrective action with the concerned teacher or Centre Head.
- Identify students at risk of discontinuing and proactively work towards improving engagement and retention.
- Record important feedback, concerns and agreed action points.





Daily Operating Focus The Student Relationship Manager should ensure that, on any working day:
- Every new enquiry is responded to.
- Every scheduled class is tracked.
- Every pending payment is followed up.

- Every student concern is addressed.
- Every teacher's attendance is accounted for.
- Every student receives a qualified and engaging Ikigai Schools experience.

Preferred candidate profile

We are looking for a confident, patient and people-oriented professional who can build strong relationships with students, parents and teachers while managing day-to-day student engagement and centre coordination.

Education

- Graduate in any discipline.

Experience
- Minimum 3+ years of relevant work experience, preferably in education, student counselling, customer relations, front-office management, hospitality, sales, or service-oriented roles.

Communication Skills
- Excellent verbal and written communication skills.
- Strong command of English and Hindi speaking, reading and writing.
- Ability to communicate confidently and professionally with students, parents, teachers and prospective customers.
- Comfortable with tele-calling, counselling, follow-ups, messaging and email communication.

Key Personal Attributes
- Patience ability to listen, understand concerns and deal calmly with students, parents and teachers.
- Confidence — ability to communicate clearly, take ownership and handle situations independently.
- Warm, approachable and people-friendly personality.
- Strong interpersonal and relationship-building skills.
- Organised, responsible and attentive to follow-ups.
- Ability to manage multiple students, schedules and priorities simultaneously.

Most Valued Aptitude Patience and Confidence will be the two most valued attributes for this role.

The ideal candidate should have the patience to listen and understand people, and the confidence to communicate, counsel, resolve concerns and take ownership of the student relationship.

📌 Student Relationship Officer (New Delhi)
🏢 Ikigai Schools
📍 New Delhi