Project Role : Strategic Program Lead

Project Role Description : Identify strategic focus areas, develop the plan to deliver strategic projects and programs, and drive and manage the work to achieve business outcomes.

Must have skills : ServiceNow Strategic Portfolio Management (SPM)

Good to have skills : NA

Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Job Summary

We are looking for an experienced ServiceNow SPM Senior Developer to design, develop, and enhance Strategic Portfolio Management solutions on the ServiceNow platform. The role focuses on enabling enterprise portfolio visibility, demand management, project and agile planning, resource management, and financial tracking to support strategic decision-making.

Key Responsibilities

Design and implement ServiceNow Strategic Portfolio Management (SPM) solutions, including:

Demand Management

Project Portfolio Management (PPM)

Agile Development / SAFe Planning

Resource Management

Financial Management

Idea and Intake Management

Configure and customize SPM applications, forms, workflows, and business rules.

Develop and maintain

Business Rules

Script Includes

Client Scripts

UI Policies / UI Actions

Scheduled Jobs

Build and optimize SPM dashboards, reports, and Performance Analytics indicators.

Implement portfolio-level visibility for projects, programs, and initiatives.

Integrate SPM with ITSM, ITOM, HRSD, and external financial systems.

Automate demand intake, prioritization, and approval workflows.

Support Agile and SAFe planning (epics, features, stories, PI planning).

Ensure data accuracy in project, resource, and financial tracking modules.

Collaborate with business stakeholders, PMOs, and enterprise architects.

Troubleshoot and resolve SPM configuration and performance issues.

Participate in platform upgrades and ensure compatibility of SPM customizations.

Follow ServiceNow best practices and governance standards.

Required Skills

5–10+ years of ServiceNow development experience.

Robust hands-on experience with ServiceNow SPM / PPM modules.

Expertise in JavaScript and ServiceNow scripting.





Strong understanding of

Project Portfolio Management (PPM)

Demand Management

Agile Development / SAFe framework

Resource and Financial Management

Experience with

Flow Designer

Business Rules

Script Includes

Glide APIs

Experience building reports and dashboards using Performance Analytics.

Solid understanding of data modeling and ServiceNow platform architecture.

Experience with REST/SOAP integrations.

Good understanding of ITIL and enterprise service management processes.

Preferred Skills

Experience with

CMDB and CSDM

ITSM integration with SPM

IntegrationHub

Financial Planning systems (ERP, SAP, Oracle)

Agile Development 2.0 / SAFe tooling

Knowledge of portfolio governance and enterprise PMO processes.

Exposure to automation and AI-driven insights in SPM.

Experience with ServiceNow Now Platform upgrades and optimization.

Qualifications

Bachelor s degree in Computer Science, Information Technology, or related field.

ServiceNow Certified System Administrator (CSA) – Preferred

ServiceNow Certified Application Developer (CAD) – Preferred

ServiceNow Certified Implementation Specialist – SPM / PPM – Highly Preferred

ITIL Foundation Certification – Preferred

Key Competencies

Strong analytical and problem-solving abilities.

Excellent communication and stakeholder management skills.

Ability to translate business strategy into technical solutions.

Strong attention to detail and governance mindset.

Ability to manage multiple enterprise priorities effectively.

Nice to Have

Experience in enterprise PMO transformation programs.

Knowledge of financial forecasting, budgeting, and portfolio optimization.

Exposure to AI/ML-driven portfolio analytics.

Experience integrating SPM with ERP and HR systems.





Familiarity with Agile transformation at enterprise scale.

Additional Information

- The candidate should have minimum 3 years of experience in ServiceNow Strategic Portfolio Management (SPM).
- This position is based at our Hyderabad office.
- A 15 years full time education is required.

15 years full time educationAbout Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

📌 Strategic Program Lead (Hyderabad)
🏢 Accenture
📍 Hyderabad