Job Description

Job Description:

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What will your role look like

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- Lead the architecture, design, and implementation of enterprise solutions on the ServiceNow Expert Platform.
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- Architect and deliver solutions across IT Service Management (ITSM) and IT Operations Management (ITOM) to support enterprise service management initiatives.
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- Design scalable ServiceNow integrations with internal and external systems using REST/SOAP APIs, IntegrationHub, and MID Servers.
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- Provide technical leadership for custom development on the ServiceNow platform including Script Includes, Business Rules, Flow Designer, and custom applications.
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- Design contemporary and intuitive user experiences using UI Builder and the ServiceNow Experience framework.
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- Lead implementations of Customer Service Management (CSM) capabilities to enhance customer support workflows.
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- Define platform architecture standards, governance models, and best practices for ServiceNow development and integrations.
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- Collaborate with enterprise architects, product owners, and business stakeholders to translate business requirements into scalable technical solutions.
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- Conduct architecture reviews, mentor development teams, and ensure adherence to ServiceNow platform best practices.
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Why you will love this role

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- Opportunity to architect and deliver enterprise-scale ServiceNow transformations.
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- Work with advanced ServiceNow platform capabilities including ITOM, CSM, and UI Builder.
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- Collaborate with cross-functional teams to influence platform architecture and strategy.
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- Engage in complex integration and automation initiatives across enterprise systems.
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- Play a key role in shaping and optimizing enterprise digital workflows on ServiceNow.
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We would like you to bring along

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- 10+ years of IT experience with strong ServiceNow platform expertise.
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- Proven experience implementing solutions across IT Operations Management (ITOM) and IT Service Management (ITSM).
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- Hands-on experience in ServiceNow custom development and platform configuration.
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- Strong experience designing and implementing ServiceNow integrations using REST, SOAP, IntegrationHub, and middleware tools.
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- Experience building user interfaces using UI Builder and ServiceNow Experience framework.
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- Solid understanding of ServiceNow architecture, platform capabilities, and best practices.
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- Experience delivering solutions within Customer Service Management (CSM).
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- Ability to guide development teams and collaborate with stakeholders to deliver scalable platform solutions.
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Required Certifications

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- ServiceNow Certified System Administrator (CSA)
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- ServiceNow Certified Application Developer (CAD)
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- ServiceNow Certified Implementation Specialist – ITSM (CIS ITSM)
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- ServiceNow Certified Implementation Specialist – ITOM (CIS ITOM)
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- ServiceNow Certified Implementation Specialist – Integrations (CIS Integrations)
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📌 ServiceNow Architect (Pune)
🏢 InfoBeans
📍 Pune