Job Description:

Key Responsibilities

Customer Relationship Management

- Act as the single point of contact for customers post-booking.

- Handle customer queries, complaints, and service requests in a timely and professional manner.

- Maintain long-term relationships with customers to ensure satisfaction and referrals.

Post-Sales Coordination

- Coordinate with Sales, Legal, Accounts, Projects, and Site teams for customer-related matters.

- Support customers through the entire post-sales process including agreement execution, loan coordination, and possession.

Documentation & Compliance

- Prepare and manage customer documents such as:

- Booking forms

- Agreement to Sell / Sale Deed

- Demand letters

- Allotment letters

- Ensure compliance with RERA and company policies.

- Maintain accurate customer records in CRM systems.

Payment & Collections Support

- Generate and share demand letters as per construction milestones.

- Follow up with customers for timely payments.

- Coordinate with accounts team for payment reconciliation.

CRM System Management





- Update customer data, interactions, and payment status in CRM software.

- Generate MIS reports related to customer status, collections, and grievances.

Customer Experience & Handover

- Conduct possession and handover coordination.

- Arrange site visits, inspections, and snag list closure.

- Collect customer feedback and resolve post-handover issues.

Required Skills & Competencies
- Solid communication and interpersonal skills.

- Customer handling and problem-solving ability.

- Knowledge of real estate documentation and RERA norms.

- Proficiency in MS Excel, CRM software, and email communication.

- Good coordination and follow-up skills.

Preferred Candidate Profile
- Prior experience in CRM/Post-Sales in a Real Estate company.

- Familiarity with real estate agreements and customer lifecycle.

- Ability to handle multiple customers and tasks simultaneously.

📌 CRM Executive (Navi Mumbai)
🏢 RECEX
📍 Navi Mumbai