Company: Ozonetel Communications Pvt Ltd

Title: Support Engineer

Location: Bengaluru & Mumbai

Experience: 2–5 Years

CTC: Up to ₹7 LPA (based on interview performance)

About Ozonetel

Ozonetel is a leading unified customer experience (oneCXi) platform helping 3,500+ global brands improve customer engagement through AI-powered solutions.

Role

Provide technical support, troubleshoot product and networking issues, manage escalations, and ensure timely resolution as per SLAs. Support customer interactions, reviews, reporting, and training.

Key Responsibilities

Provide support via phone, email, remote access, and onsite visits.

Troubleshoot IP PBX, Contact Center, VoIP, telecom, and networking issues.

Resolve incidents within SLAs and escalate critical issues.

Track issues and provide customer updates.





Participate in customer reviews and prepare reports.

Maintain documentation and support team members.

Required Skills

Knowledge of IP PBX, Asterisk, Vicidial, IVR, ACD, Softphone, WebRTC.

Good understanding of Windows, Linux, LAN/WAN, SIP, PRI, and ILL.

Solid troubleshooting and problem-solving skills.

Excellent English & Hindi communication.

Customer-focused and able to manage multiple priorities.

Education & Experience

ITI/B.Sc./Diploma/Degree in CS, ECE, Communication Engineering, or equivalent.

3+ years of technical support experience, preferably in Contact Center/SaaS/enterprise solutions.

📌 Site Support Engineer (Bengaluru)
🏢 Ozonetel | oneCXi
📍 Bengaluru