Qualifications required

Must have skills/Project Experience/Certifications:

Minimum of 6+ years of ServiceNow implementation experience in large complex environments is required

Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACLs, Import Sets, Transform Maps and Update sets

Proficient in Agile development and all phases of the Application Development Lifecycle, Experience with software development support tools (e.g. Jira, Rally etc.)

Experience in Enterprise Asset Management (EAM), HAM, SAM, Service Portal, UI Builder, Agentic AI, Virtual Agent

Certified ServiceNow System Administrator (CSA), ServiceNow Developer with hands-on experience with ITSM

Hands-on experience with one additional ServiceNow skill (ITBM/ITOM/HRSD/ITAM/DevOps/ Integrations/ Service Portal/Custom applications) is mandatory

Participate in user story grooming session, elaboration, and design sessions

Review user stories to understand requirements and technical architecture documentation for solution

Develop integrations leveraging point-to-point interfaces,



Web Services (REST / SOAP), file based transfers, etc.

Develop integration design to support functional design including full documentation of methods, data transfers and error checking

Configure the ServiceNow solution to meet identified business requirements, process guides and functional requirements

Identify requirement "gaps" to maintain a high degree of quality in the solution build

Provide insight and expertise into the ServiceNow configuration based on previous work experiences and training

Complete the deployment of solutions across sub-production and production environments

Positive to have skills/Project Experience/Certifications:

Provide training for each tools functionality both in person and through using other methods

Enterprise Asset Management (EAM), HAM, SAM, Service Portal, UI Builder, Agentic AI, Virtual Agent

Education

Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent

Locations

Hyderabad, Bengaluru, Chennai, Pune

📌 Servicenow Senior (Bengaluru)
🏢 Deloitte US-India Offices
📍 Bengaluru