Key Skills:

Service Delivery Management, Service Delivery, IT service Delivery, Azure Devops, DevOps, ServiceNow, itsm, Cloud (AWS / Azure / GCP)

Roles and Responsibilities:

- Lead service delivery management, including service performance meetings, KPI tracking, and stakeholder engagement.

- Manage escalations and support resolution of major incidents and delivery issues.

- Drive improvement plan creation and follow-through to achieve operational results and customer satisfaction targets.

- Ensure timely communication on key changes, change requests, and improvements across process, operations, projects, and reporting.

- Partner with Product Owners and cross-functional teams to ensure service catalogues are defined, accurate, maintained, and SLA targets are met.

Skills Required:

- 12 - 20 years of relevant experience in service delivery / service management

- DevOps and Azure Devops

- Service delivery management and IT service delivery management

- Azure DevOps for operational delivery and service management workflows

- Service catalogue and SLA governance within an IT service delivery setting

Good to Have

- ServiceNow

- ITSM

- Cloud (AWS / Azure / GCP)

Education:

B.E., B.Tech, B.Tech M.Tech (Dual)

📌 Service Manager GBS ITS (Bengaluru)
🏢 MyCareernet
📍 Bengaluru