Job Responsibilities

- Handle customer calls during emergency situations, providing immediate and considerate support.
- Arrange for nearby technicians or towing vehicles to assist customers.
- Coordinate with service teams to ensure timely and efficient service delivery.
- Maintain accurate records of customer interactions and service requests.
- Communicate effectively with customers in a minimum of three languages, including Malayalam and English.
- Work in various shifts to provide 24/7 support.

Qualifications

- Proficiency in English & Malayalam or Telugu or Hindi or Kannada.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and handle emergency situations calmly and efficiently.
- Solid organizational skills and attention to detail.
- Willingness to work in shifts, including nights and weekends.
- Prior experience in customer service or roadside assistance is preferred but not mandatory.

Employment Type:



Full-time Compensation:

- Competitive salary • Monthly performance-based incentives Application Process: Interested candidates should bring their original certificates, an updated resume, and all previous employment details, including a relieving letter or experience letter, to the interview.

Interview Location: Roda - Emergency Services 3rd Floor, Ettuparayil Business Square, Door No.52, 3274/C3, NH - 47, opp. Decathlon, Vyttila, Ernakulam, Kerala 682019 Direct Interviews will be conducted Monday to Friday 10.00 Am to 04.00 Pm Contact: Neenu V Nair - Hr Manager - [email protected] - (phone hidden) Zaman Zoorath- Admin - [email protected] - (phone hidden) Join us at Roda Assistance Pvt Ltd and be a part of a dedicated team that provides essential

📌 Service Coordinator (Kochi)
🏢 Roda Assistance Private
📍 Kochi