We are looking for an active and responsible Service Coordinator to coordinate daily service activities, handle customer communication, and support the service team for smooth operations.

Job Responsibilities

- Coordinate daily service calls and assign work to service engineers.

- Communicate with customers regarding service requests and follow-ups.

- Track service engineer site visits and work completion status.

- Maintain service reports, customer details, AMC records, and complaint updates.

- Follow up with engineers for timely closure of service calls.

- Make customer feedback calls after service completion to understand their experience and identify areas for service improvement.





- Record customer feedback and communicate concerns or suggestions to the concerned team for necessary action.

- Coordinate with internal teams for spare parts, billing, and documentation.

- Prepare daily service updates and reports.

- Ensure customer complaints are handled professionally and resolved on time

Required Skills

- Good communication and coordination skills.

- Basic computer knowledge, MS Excel, and email handling.

- Ability to manage calls and follow-ups.

- Positive customer handling skills.

Pay: From ₹18,000.00 per month

Work Location: In person

📌 Service Coordinator (Thrippunithura)
🏢 ACCURATE SYSTEMS
📍 Thrippunithura