Primary purpose:-

The Service Advisor is responsible for ensuring Customer Satisfaction through

Greeting & treating customers, achieving vehicle delivery on promised time,

100% Post Service follow up etc. They should also ensure that Zero

Customer Complaints is generated.

Reporting To: Assistant Works Manager

Key Job Responsibilities

Acceptance of vehicle from Customers

- Cross check the Inventory and update
- Inform the customer about vehicle receipt.
- Conduct Road test with Customers.
- Capture Complaints and Open Job Card.
- Inform the Estimated amount to customer and obtain Job approval.
- Inform additional Job and obtain approval.
- Inform the Supervisor about the Complaints and observation

Coordinate with supervisor.
- Provide an in time feedback to customer.
- Obtain any additional approval required from customer.




- Maintain Promised Time delivery.
- Capture additional value added Services.

Ensure and Monitor the quality delivery.
- Conduct road test if it is required.
- Ensure Washing Quality.
- Ensure the Inventory
- Do Job card Closing and inform the customer about bill amount.
- Be on Delivery bay and Deliver the vehicles to Customer.
- Ensure 3 rd day PSF.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Service Advisor - Service Division (Ernakulam)
🏢 Popular Maruti
📍 Ernakulam