- Service Desk Voice
- Excellent communication skills Work experience on Service Desk with valuable knowledge on VPN O365 remote support active directory troubleshooting printer issues Bit locker MS teams
- Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority severity
- Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
- Knowledge of Incident Management lifecycle
- Aware of current role SLA and Metrics handled
- Work from Office is mandatory No option of hybrid and WFH
- 24 7 Shifts is mandatory
- Job location bangalore
📌 Senior Technical Process Executive (Bengaluru)
🏢 Infosys
📍 Bengaluru
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