Wells Fargo is seeking a Senior Systems Operations Engineer.
Responsibilities
- Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
- Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
- Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
- Work with vendors and other technical personnel for problem resolution
- Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
- Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
Requirements
- 4+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Qualifications
- Incident Management Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLAs with business partners.
- Problem Management Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents.
- Oversee and ensure nightly batch completes within agreed business SLAs.
- Fixing the production issues to have zero business impact and ensuring that the SLAs are being met.
- Following documented escalation procedures.
- Performing application health checks and ensuring that all applications are green before the start of business.
- Documenting known production incidents into knowledge base.
- Release co-ordination with stakeholders to ensure smooth deployment into production.
- Provide UAT or lower environment support as per project requirement.
- Participate in BCP/DR activity to ensure BCP readiness of production workplace.
Job Expectations
- Experience in Systems Engineering, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Bachelor/master''s degree withExperience in Application Production Support background.
- Must have good knowledge of UNIX commands, SQL Server Queries, Job scheduler (preferably Autosys).
- Hands on experience in Supporting ETL Applications on Informatica, and other ETL Tools.
- Experience in supporting Cloud migrations like GCP and Azure
- Good understanding of ITIL concepts like - Incident, Problem and change management.
- Ability to communicate clearly and concisely to stakeholders.
- Batch Monitoring and email queue support.
- Monitoring tools like Grafana, Thousand Eyes, scripting knowledge Shell/Perl/PowerShell and/or any ETL experience is desired.
- Good understanding of different monitoring tools like AppDynamics and Splunk
- Shift Time 05:30 AM IST 2:30 PM IST and 13:30 PM IST 22:30 PM IST (We work in two shifts and there is no night shift).
- Flexible working in shifts on rotational basis
📌 Senior Systems Operations Engineer -GCP (Bengaluru)
🏢 Wells Fargo International Solutions Private
📍 Bengaluru
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