Job Description:

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Department Management:

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Oversee, delegate, and manage key departments, including faculty management, placements, and student events at the Delhi campus.

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Ensure smooth administrative operations and high team performance to maintain an excellent student experience.

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Student Journey Management:

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Lead the Student Success & Placement team to provide a consistently positive experience from onboarding through to placement.

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Conduct feedback sessions, CSAT & NPS surveys, and develop action plans to address and resolve course-related issues.

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Escalation and Scheduling:

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Address and resolve student and faculty escalations effectively, ensuring efficient academic scheduling.

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Maintain high feedback scores and balance faculty needs while adhering to cost management directives.

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Collaboration and Training:

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Collaborate with the program head to implement training strategies for all programs.

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Define team deliverables, roles, and responsibilities, and plan training sessions to support project success.

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Process Optimization:

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Implement efficiencies through automation to improve student and faculty management.

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Monitor student attendance, assignments, grievances, and retention, and apply practical improvements.

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Event Management:

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Plan and execute key academic events, such as orientation and convocation.

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Deliver engaging presentations to students and faculty, fostering a positive educational environment.

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Additional Duties:

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Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Who You Are:

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Qualifications:

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7-10 years of experience in student-facing or customer service roles.

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Preferred age range: 32-40 years.

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Proven leadership experience in ed-tech or student-centric environments.

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Successful track record of managing teams of 10-15 individuals.

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Robust analytical problem-solving skills with a vibrant and optimistic mindset.

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Demonstrated ability to ha

📌 Manager- Student Success (India)
🏢 Right Advisors
📍 India