Job title: Senior Service Engineer

Roles And Responsibilities Handle complex troubleshooting and critical escalations that cannot be resolved by distributors

- Provide advanced technical support to distributors and customers (remote & on-site)
- Lead root-cause analysis and implement corrective actions
- Support technical training programs for distributor engineers
- Develop distributor service capabilities through coaching, field guidance, and technical assessments
- Monitor and improve service KPIs such as response time, first-time fix rate, and customer satisfaction
- Review warranty claims and provide recommendations for approval and corrective actions
- Act as a technical reference point for service standards and quality




- Collaborate with HQ technical teams for issue escalation and resolution
- Ensure compliance with safety and quality standards
- Support the growth and operational development of ESPEC India in a start-up workplace.

Required Kills

- 7–10 years of experience in industrial equipment service (HVAC, refrigeration, electrical systems preferred)
- Strong troubleshooting and diagnostic skills
- Experience handling field escalations and customer-facing issues
- Good communication skills in English
- Willingness to travel (domestic & occasional international)

📌 Senior Service Engineer (Bangalore East)
🏢 JAC Recruitment
📍 Bangalore East