Location: Mumbai, India

Experience: 4+ years

Type: Full-time

Department: Engineering

​

About Us

Qure.ai is a global healthtech company using artificial intelligence to improve disease detection and patient outcomes at scale. Our solutions are deployed across hospitals, diagnostic networks, and public health programs worldwide.

Today, our technology has impacted 40M+ lives across 105+ countries, deployed across 5,200+ sites 26 FDA-cleared indications, we are helping shape the future of AI-driven healthcare.

The Opportunity

We have an exciting prospect for an IT Infra Engineer to join our IT team. The candidate will be responsible for managing day-to-day user support, resolving L1 technical issues, preparing and maintaining laptops/desktops, managing user accounts, groups and access through Active Directory, supporting basic network, VPN, Wi-Fi and email-related issues, maintaining IT assets, monitoring antivirus and endpoint health, and updating IT documentation, network diagrams and knowledge base articles. We are looking for someone with good troubleshooting skills,



basic networking knowledge, hands-on experience in desktop support, and strong communication skills.

What You’ll Own & Drive

· Provide day-to-day IT support for internal users, including troubleshooting hardware, software, network, and access-related issues.

· Own ticket resolution from intake to closure, ensuring timely updates, proper documentation, and strong user communication.

· Support laptop, desktop, printer, peripheral, and mobile device setup, configuration, maintenance, and troubleshooting.

· Manage user onboarding and offboarding activities, including system provisioning, account setup, access control, and asset allocation.

· Monitor and resolve issues related to Wi-Fi, VPN, email, collaboration tools, operating systems, and business applications.

· Maintain IT assets, inventory records, device health, and compliance with internal IT policies.

· Escalate complex technical

📌 IT Infra Engineer (Mumbai)
🏢 Qure ai Technologies
📍 Mumbai