Customer Strategy & Engagement

● Act as a trusted advisor and strategic partner for enterprise accounts.

● Own account strategy—aligning customer goals with KPOINT’s video
intelligence solutions.

● Build executive relationships, run governance reviews, and drive long-term
value creation.
Solutioning & Business Impact

● Map customer problems to scalable use cases, ensuring clear business
outcomes.

● Partner with Product and Engineering to design solutions that deliver impact.

● Drive innovation in accounts by proactively identifying recent opportunities.
Growth & Analytics

● Use data and insights to uncover adoption gaps, growth levers, and ROI
opportunities.

● Influence renewals and expansions through measurable success metrics.

● Collaborate with Sales to drive cross-sell and upsell strategies.
Renewals & Risk Management

● Proactively manage account health and mitigate risks.

● Ensure seamless renewals by demonstrating tangible business value.





● Handle escalations with a focus on customer trust and retention.
Cross-Functional Leadership

● Champion the voice of the customer within KPOINT.

● Work closely with internal teams to influence product strategy and roadmap.
● Create and share best practices, playbooks, and executive reports.

Requirements
● 5–10 years in Customer Success, Strategic Account Management, or Consulting
at a SaaS/Enterprise company.

● Strong track record of renewals, expansions, and executive stakeholder
management.

● Demonstrated ability to craft account strategies that drive measurable outcomes.

● Business acumen with expertise in interpreting usage and business metrics.

● Strong consultative, presentation, and communication skills.

● Experience with APIs, SSO, enterprise integrations is a plus.

📌 Customer Success Manager (Pune)
🏢 KPOINT
📍 Pune